ANNUAL REPORT ‘12
BUSINESS REVIEW
49
(easyJet), Lisbon Airport Non-aviation Award (Duty
Free Shops of Portugal) and Lisbon Aviation Award
(TAP Portugal);
• Organise the 2
nd
Quality of Passenger Service
Provision Forum, which brought together the
various partners in airport operations. The results
from the implementation of several quality moni-
toring programmes were analysed, with the first
part of the programme being dedicated to the
importance of courteous service to passengers;
• Launch the Smile Campaign, to emphasise the
importance of courtesy by all the staff at Lisbon
airport when serving passengers as a crucial part
of quality service.
The new Metro connection to Lisbon airport was
opened as an extension of the Oriente/Airport red line,
connecting the centre of Lisbon and the airport. The
line serves as the multimodal interface between the
Lisbon metropolitan area transports, the national trans-
port system and trans-European connections.
Dubai
Emirates
71,880
Paris, Orly
Vueling Airlines S.A.
66,408
Amsterdam, Schiphol
Easyjet Airlines Co. Ltd.
41,043
Bordeaux
Easyjet Airlines Co. Ltd.
36,224
Eindhoven
Transavia Airlines
34,608
Berlin, Schoenefeld
TAP Transportes Aéreos Portugueses, S.A.
32,606
Venice, Marco Polo
Easyjet Airlines Co. Ltd.
29,569
Copenhagen
Easyjet Airlines Co. Ltd.
29,015
Asturias
Easyjet Airlines Co. Ltd.
23,878
Nantes
Transavia France
21,838
Turin
TAP Transportes Aéreos Portugueses, S.A.
15,753
Bucharest, Otopeni
TAP Transportes Aéreos Portugueses, S.A.
15,134
Ibiza
Volotea S.L.
2,665
Airline
Destination
No. of Passengers
