ANNUAL REPORT ‘12
BUSINESS REVIEW
38
economic and safety regulations, inescapable environ-
mental obligations and growing competition. When
combined, these factors put growing pressure on
carriers in regard to the efficiency of airport operations,
the quality of services provided and the fees charged.
On 4 September 2009, Decree-Law no. 217/2009
was published and brought into force the Economic
Regulatory and Service Quality Model for the airport
sector. Under the terms of this law, the regulator, INAC,
set a maximum average amount for per passenger
revenue for the regulated fee income stream, for each
regulatory period.
This Decree-Law was later amended by Decree-Law
no. 86/2011, of 1 July, which was designed to trans-
pose European Parliament and Council Directive
no. 2009/12/CE, of 11 March 2009, into Portuguese
law. This directive addresses airport fees and estab-
lishes community-wide rules for the charging of such
fees, complementing Decree-Law no. 217/2009, of
4 September, in those areas not covered by the initial
legislation.
For reasons beyond the company’s control, this model
of economic regulation was not put into practice, so
that the regulated fees charged by ANA, S.A. in 2012
were the same ones in effect since December, 2008.
Of the fees subject to mechanisms of autonomous
regulation, the security fee remained at the 2011
rate, and the fee of €0.47 per boarded passenger for
assistance to people with reduced mobility was
approved by the Regulating Authority, to be in effect
from 1 April, 2012 until 31 March, 2013. This repre-
sented a decrease of 6%, and an accumulated reduction
of 23% since the beginning of these services in 2008.
This gain in competitiveness resulted mainly from:
the scale effect from growth in traffic and increased
efficiency in the management of resources used in this
activity.
Decree-Law no. 254/2012, of 28 November,
systemises the regime of economic regulation in the
sector, which is supplemented by the Concession
• Family Lounge – available at Lisbon airport with the
purpose of providing families with an area to rest
and entertain children while they wait to board;
• Children’s Playground – at Lisbon and Porto air-
ports. It consists of an entertainment area exclus-
ively for children, where a new area was created
for preparing food – which includes a microwave,
a bottle warmer, a vending machine with healthy
foods, tables and chairs for the children to eat their
meals;
• Children’s Book: “Today I Can Fly!” – written for
smaller children, the book tells the first adventure
of a child at Lisbon airport. This book include games,
activities and Ana, the mascot.
The implementation of the Living Airport brand also
included the creation of the Relax Area at Lisbon
airport, where passengers can comfortably rest before
their flight, enjoying a unique view over the runway.
The company seeks to be recognised as a generator
of best practices, and the reference to ANA, S.A. as a
case study in the project
“Outside In – The Power of
Putting Customers at the Center of your Business”
, by
Forrester Research, served this purpose well.
7.1.2_Economic regulation model
The operating environment of the airport industry
today is characterised by growing demands from
