ANNUAL REPORT ‘12
SUSTAINABILITY
87
10_SUSTAINABILITY
The optimisation of the economic, social and environ-
mental performance within a framework of sustain-
ability is a commitment that is carried out every day in
ANA, S.A. activities. In 2012, the company continued
the implementation of its sustainability strategy,
created at the beginning of 2012 after hearing
what its stakeholders had to say. This strategy is
based on five principles: creating value, satisfying our
customers, commitment to our employees, protecting
the environment and engaging the community.
Specific obligations and objectives were associated
with each of these guiding principles to enable the
constant monitoring of performance and the definition
of new goals.
This chapter describes ANA, S.A.’s approach to sustain-
ability. The company has pledged to provide, in its
next report, this information from the standpoint of
the ANA Group.
10.1_CREATING VALUE
ANA, S.A. is a key player in the success of Portuguese
economic agents, placing on it the responsibility for
having a high indirect impact on the Portuguese
economy. As a company that generates direct
economic value, ANA, S.A. has an important role in the
local communities where it operates, due to its size
as an employer and the fact that by the nature of
its activity, it has a vast value chain, both upstream
and down.
It is from that same perspective that, besides the
effort made to increase its own business through the
CREATING VALUE
and distribute wealth,
in a responsible and
sustainable manner,
through actions that
seek to gain new
routes; expand airport
capacity; streamline
costs and meet higher
levels of efficiency;
manage risk.
SATISFYING OUR
CUSTOMERS
and exceed their
expectations through
initiatives that ensure
the continual
improvement in quality
of service; innovate
products and services
offered; maintain the
highest standards of
safety at airports.
COMMITMENT TO
OUR EMPLOYEES
and in their motivation,
investing in solutions
capable of involving
human capital; increase
their skills; recognise
their value; promote
equality of opportunities;
guarantee their
well-being.
PROTECTING THE
ENVIRONMENT,
seeking to continually
manage the direct and
indirect impacts of the
business activity;
respond to the
challenge of climate
change; increase
energy efficiency;
preserve natural
resources.
ENGAGING THE
COMMUNITY,
seeking to maintain
open and systematic
dialogue with
stakeholders; promote
a close relationship
with surrounding
communities; develop
further the application
of objective criteria in
community support.
GUIDING PRINCIPLES
